FAQs

You have 30 days from the date of delivery to return an item, provided it meets our return eligibility criteria.

Items must be unused, uninstalled, in like-new condition, free from scratches or defects, and in their original packaging with all parts and accessories included.

Yes, some brands may be subject to a restocking fee, which will be deducted from your refund. Refer to the Return Policy for details.

Items marked as nal sale, clearance, or liquidation, custom or special-order products (e.g., MYLO vanities), and opened or used toilet seats or personal hygiene products cannot be returned.

Log in to your account on account.bathify.ca, select the order you wish to return, and submit your return request. A team member will follow up with further instructions.

Unfortunately, once an order has shipped, it cannot be canceled. You may follow the standard return process if you no longer want the item.

Inspect all items upon delivery. Report damages, defects, or missing parts within 48 hours by emailing info@bathify.ca with your order number and photos of the issue.

If the return shipment is not completed as scheduled, additional costs may apply, and the return may not be accepted.

Yes, keep a copy of the tracking number or Bill of Lading (BOL) as proof of return.

Yes, exchanges are allowed within 30 days of delivery, provided the item is in brand-new condition with all packaging. Shipping costs for exchanges are the customer’s responsibility.

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.

No, original shipping fees are non-refundable for general returns.

If a returned item arrives damaged, used, or missing components, we reserve the right to refuse the refund or issue a partial refund based on the condition.

Contact us at info@bathify.ca for assistance with repackaging, especially for pallet returns.

No, custom or special-order items, including all MYLO vanities, are non-returnable.

Report missing items within 48 hours of delivery to info@bathify.ca with your order details.

Yes, we offer FREE ground shipping on most orders over $50 for Canadian residents. FREE LTL freight shipping is available for residents of Ontario, Quebec, and Manitoba.

Freight shipping is used for large or heavy items, like vanities and bathtubs. Items are delivered on pallets with curbside delivery only

Yes, freight shipments require someone to be available to accept the delivery. Carriers will contact you to schedule a delivery window.

For freight shipments, items are delivered to your driveway or loading dock. You will need to arrange for the item(s) to be brought inside.

Refused deliveries will result in the customer being responsible for both the return shipping costs and the original outbound shipping costs, if applicable.

If a delivery is missed, the shipment may be returned to us, and the customer will be responsible for return shipping fees and any storage fees.

Yes, deliveries to remote or rural areas may incur an additional shipping fee. Our team will contact you with options.

Look for torn shrink wrap, dents, rips, holes, missing strapping, or damaged boxes. Note any damage on the Bill of Lading.

Changes to the shipping address cannot be made once the order has been prepared or shipped. Please contact us immediately for corrections.

No, we do not ship to P.O. boxes at this time.

Orders are typically processed within 1–2 business days. Orders placed after 4:00 PM EST are processed the next business day.

In-stock items ship within 1–3 business days after processing. Special-order items, such as MYLO vanities, have a 4–6 week lead time.

A tracking link will be emailed to you once your order ships. Use this link to monitor updates on your delivery.