Shipping Policy

Free Shipping Eligibility

• FREE ground shipping is available on most orders over $50 for Canadian residents
• FREE LTL freight shipping is available to residents of Ontario, Quebec, and Manitoba. For other provinces and territories shipping fees will be calculated automatically at checkout, if applicable.
• Exclusions: Free shipping does not apply to the Northwest Territories, Nunavut, and Yukon. For shipping inquiries to these regions, please contact us at info@bathify.ca
• Remote or rural locations may also be excluded from free shipping. In such cases, you will be notified via email for options on your delivery

Shipping Restrictions

• P.O. Boxes: Shipping to P.O. boxes is not currently supported.
• International Shipping: Currently, we only ship within Canada and the U.S.A. Please visit bathify.com for our full U.S.A shopping experience
• Address Changes: Once your order has been prepared or shipped, the shipping address cannot be changed. Please contact us immediately if you entered incorrect information.

Shipping Methods

Standard Ground Shipping:

• Covers small items like faucets, sinks, and accessories
• Carriers include Canpar, Canada Post, UPS, FedEx, and others
• FREE ground shipping applies to most orders over $50, excluding oversized items.
• A tracking link will be provided via email once your order is on its way. This link will include the estimated delivery date. Use the tracking information to stay updated and prepare for your delivery. The tracking link may take 48 hours to update once received.

Missed packages that are not deliverable will be returned to the shipper. Customers are responsible for return shipping fees if applicable.

Freight (LTL) Shipping:

• Freight shipping, also known as LTL (Less-than-Truckload) shipping, is used for transporting large, heavy, or oversized items that cannot be shipped through standard parcel services. This can include items such as vanities, large mirrors, bathtubs, and toilets.
• Freight shipments are typically delivered on pallets to ensure the items are secure during transit.
• A tracking link will be provided via email once your order is on its way. This link will include the estimated delivery date. Please use the tracking link to follow along for updates on the status of your package. The tracking link may take 48 hours to update once received.
• Freight shipments are delivered on pallets with curbside delivery only. Please ensure you have someone to help you carry the item(s) inside once delivered.

Freight shipments require someone to be available to accept the delivery. Please use the tracking information provided to ensure you are prepared to receive your order

Most carriers will reach out to schedule a delivery window during normal business hours. If the carrier is unable to contact you or if the delivery date is not accepted, you may be responsible for any applicable warehouse storage fees or return freight charges, in addition to the original shipping cost.

Processing Time

• Orders are typically processed within 1-2 business days.
• Most in-stock items typically ship within 11-3 business days after order processing.
• Special order items, such as Mylo vanities, require a 4-6 week lead time.

Orders placed after 4:00 PM EST on weekdays are processed the next business day

All shipping times are approximate, and Bathify cannot be held liable for unexpected delays. We recommend waiting to receive and inspect all products before scheduling installation to avoid complications with professional trade bookings.

Order Delivery and Inspection

We carefully inspect all items before shipping to ensure your order arrives safely and in perfect condition. However, on rare occasions, accidents happen, and a product may get damaged in transit.

Rest assured, we are here to help in these instances, and we ask that the below instructions be followed upon the arrival of your order:

• Inspect all items at the time of delivery before signing the Bill of Lading.
• Open the top of the box and inspect the contents.
• If there is any damage, big or small, note these on the receipt / Bill of Lading before signing.
• If the item is visibly damaged and you do not wish to take receipt, the delivery may be rejected.

Things to look out for on pallet (oversized) shipments:

• Item(s) arrive(s) without a pallet.
• Shrink wrap is torn.
• Dents, rips, or holes on the box(es).
• Crack on the countertop of a vanity, cabinet, or bathtub.
• Item(s) arrive(s) without strapping.
• Wet or dirty box(es).

Reporting Damage

Damages, defects, or missing items must be reported to info@bathify.ca within 48 hours of receipt.

Provide photos of the damage and keep all packaging intact to assist with claims or returns.

The more documentation and information we have, the better we will be able to assist you in the event of a damaged product. Please take as many images as possible of all damaged packaging and / or items at the time of delivery or inspection, as well as keep a copy of the Bill of Lading and any paperwork included with the order.

In the event that a product is damaged, please do not dispose of or dismantle the packaging and / or pallet that the item arrived with. We do require that items be packaged, crated, and secured back onto a pallet (if applicable), so that a carrier is able to provide a return pick up when required. If you require assistance with the repackaging of your item, please contact us at info@bathify.ca.

For small parcel shipments or pick up orders, please follow the same procedure as noted above. If an item is visibly damaged, please reject receipt of the item. Any damages, defects, or missing components discovered after taking receipt of a product are to be reported within 48 hours to info@bathify.ca.

Reporting issues promptly allows us to assist you effectively. Claims submitted after 48 hours may limit our ability to provide resolutions. We are unable to address issues regarding damages, including visible or material defects, once the product has been installed or altered.

Missed Deliveries

• If the delivery is missed or cannot be completed, the shipment may be returned to us at the discretion of the carrier.
• Return shipping fees and any storage fees incurred for delayed deliveries will be the customer’s responsibility.
• If a delivery is refused, the customer will be responsible for both return shipping and original outbound shipping costs, if applicable.

Shipping Rates and Refunds

• Shipping charges are calculated at checkout
• Original shipping fees are non-refundable for returned items.

Remote Shipping

Remote shipping refers to postal codes located in remote or rural regions that are not regularly serviced by our primary shipping carriers. For this reason, deliveries to these areas may be subject to an additional shipping fee.

If your location falls under a remote area, our team will work with you to provide suitable delivery or pick-up options.

Our goal is to provide the best possible solution to ensure your order reaches you efficiently.

For further assistance, please contact our support team at info@bathify.ca. Thank you for choosing Bathify for your home needs!